Shipping Policy
Effective Date: July 22, 2025
At Luxa Melbourne, we are committed to delivering your orders swiftly, securely, and with complete transparency. Please review our shipping details below.
1. Processing Time
- All orders are processed within 1–3 business days (excluding weekends and public holidays).
- You will receive a confirmation email once your order has been shipped.
2. Shipping Duration
We ship worldwide. Estimated delivery times vary depending on your location:
| Region | Estimated Delivery Time |
|---|---|
| Australia | 5–8 business days |
| New Zealand | 6–10 business days |
| United States | 7–14 business days |
| United Kingdom | 7–14 business days |
| Rest of the World | 10–20 business days |
Delays may occur during peak seasons or due to customs processing.
3. Shipping Rates
- Shipping charges are calculated at checkout based on your location and order weight.
- Free shipping may be available on selected products or promotions.
4. Customs, Duties & Taxes
- International orders may be subject to customs duties or import taxes.
- These charges are not included in your order total and are the responsibility of the customer.
5. Undeliverable or Lost Packages
- If a package is marked as delivered but you haven’t received it, please contact the carrier first.
- For lost or unclaimed packages returned to us, re-shipping fees may apply.
6. Incorrect Address Disclaimer
Please ensure all shipping details are accurate before placing your order. We are not responsible for:
- Delays caused by incorrect addresses
- Packages delivered to incorrect locations due to address errors
If you need to update your address, email us within 2 hours of order placement at luxamelbourne@gmail.com.
7. Questions?
For any shipping-related concerns or support, feel free to contact us: