FAQ's

Your questions, answered.

1. How long does shipping take?

We aim to process and ship your order within 1–3 business days. Delivery times vary depending on your location, but typically take 7–14 business days.

2. Do you ship internationally?

Yes, we offer international shipping to most countries. Shipping costs and delivery times will be calculated at checkout.

3. How do I track my order?

Once your order is shipped, you’ll receive a confirmation email with a tracking number. You can use that number to track your order through the courier’s website.

4. Can I make changes to my order?

We process orders quickly to ensure fast shipping, so changes may not be possible after an order is placed. If you need to make a change, contact us as soon as possible at luxamelbourne@gmail.com.

5. What is your return policy?

We accept returns within 14 days of delivery for unused, unworn items in original packaging. Please visit our Return Policy page for more details.

6. What if I receive a damaged or incorrect item?

We’re sorry! Please contact us immediately at luxamelbourne@gmail.com with photos of the item, and we’ll arrange a replacement or refund as needed.

7. Do you offer exchanges?

Currently, we do not offer direct exchanges. If you’d like a different item or size, please initiate a return and place a new order.

8. How can I contact customer support?

For any inquiries or assistance, reach out to us at luxamelbourne@gmail.com — we’re here to help!