Privacy Policy

Effective Date: July 22, 2025

At Luxa Melbourne, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit or make a purchase from our website.

1. Information We Collect

When you interact with our website, we may collect the following types of personal information:

  • Identity Data: Your name, email address, phone number, and billing/shipping address.
  • Order Data: Details of the products you purchase, payment information (processed securely), and transaction history.
  • Technical Data: IP address, browser type, device information, time zone, and cookie data.
  • Marketing Preferences: Your choices regarding promotional emails or SMS (if applicable).

2. How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders
  • Contact you regarding your order or inquiries
  • Provide customer support
  • Personalize and improve your experience on our site
  • Send promotional communications (only if you opt-in)
  • Comply with legal obligations and prevent fraud

3. Sharing Your Information

We respect your privacy and never sell your personal data. However, we may share your information with:

  • Trusted third-party service providers, including payment gateways, shipping carriers, and marketing platforms
  • Analytics and performance tools, like Google Analytics or Meta Pixel, to understand website usage
  • Legal authorities, when required by law or to protect our rights and safety

All third parties are required to respect the security of your data and treat it in accordance with the law.

4. Cookies and Tracking Technologies

Our website uses cookies to improve site functionality, analyze traffic, and offer a better user experience. You can manage your cookie preferences through your browser settings.

For more details, please refer to our [Cookie Policy] (add a link if available).

5. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Correct or update your information
  • Request data deletion
  • Withdraw consent to marketing communications
  • File a complaint with a data protection authority

To exercise your rights, please contact us at luxamelbourne@gmail.com.

6. Data Security

We follow industry best practices and use secure technologies to ensure that your personal data is protected against unauthorized access, misuse, or disclosure.

7. Data Retention

We retain your personal data only as long as necessary for the purposes described in this policy, or as required by law.

8. Children’s Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal data from children.

9. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be available on our website with an updated effective date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, feel free to reach out:

Luxa Melbourne
📧 Email: luxamelbourne@gmail.com
🌐 Website: https://luxa-melbourne.com